سياسة الاستبدال والاسترجاع

In case of any manufacturing defect or damage in the product, "Mefarash Onlimz Home" customers have the right to replace or return the product containing a manufacturing defect or damage, provided that the product is packaged and in its original condition, and the problem is reported within two days from the date of receipt. The replacement and return procedures begin after the product is returned to the company and inspected by the specialized team. The damaged product can be replaced with any new product of the same value or higher or lower, and the customer is charged the difference or refunded the remaining amount. The customer does not bear any administrative fees if the reason for the replacement or return is due to damage or a manufacturing defect. The customer must return the product in its original packaging and pack it in an external bag, and the customer bears the damage if the product is not returned properly packaged. Home delivery is not available in some areas, and in this case, the product is delivered to the nearest branch of the shipping company listed in the shipment by the customer. It is necessary to photograph the product with good packaging and attach the picture with product details if a replacement or return is requested according to the customer’s preference. "Onlimz Mefarash" customers have the right to replace the product according to their wish within 5 days and return within 2 days from the date the customer received the product, provided that the product is packaged and in its original condition. The customer also has the right to choose one of the following options after receiving "Onlimz Mefarash" product and verifying it meets the conditions, with the necessity of photographing the product with good packaging and attaching the picture with product details: 1- Replace the product with another of the same value or higher or lower, with a 35 administrative fee, and the customer is charged the difference or refunded the remaining amount. 2- Refund the amount after deducting 50 from the value of the returned product only. 3- In case of mattress replacement, if the customer wishes to replace the mattress, an administrative fee of 175 must be paid; in case of return, an administrative fee of 350 must be paid. The replacement and return procedures begin after the product is returned to the company and inspected by the specialized team. The customer must return the product in its original packaging and pack it in an external bag, and the customer bears the damage if the product is not returned properly packaged. Home delivery is not available in some areas, and in this case, the product is delivered to the nearest branch of the shipping company listed in the shipment by the customer. The store policies take 15 working days from the date of product receipt for replacement and return procedures after inspection by the specialized team. The customer has no right to return or replace products designed with custom sizes and specifications according to the customer’s request (custom-made products). The customer cannot return or replace used products or those not in their original condition as at the time of purchase. The customer cannot return discount items, towels, robes, or air fresheners. The color shade of the product may vary between the website and reality due to different lighting during photography, and a 90% match rate is guaranteed. If the payment was made via installment companies, the purchase amount can be refunded through the installment companies’ websites within 20 days. Upon receipt of the products by the customer, this is a declaration of the product’s safety; failure to notify us of a problem within two days of receipt indicates the product is safe and free of defects. The invoice will be recalculated upon return or partial return, and we will cover free shipping for one time only; in case of return and shipping again, the customer bears any additional costs as explained above. If a main product such as "Mefarash" runs out after the order is completed, the customer service team will contact you to choose an alternative product or cancel the order and refund the amount according to the above refund policy. If the company fails to deliver the order to the customer due to product depletion or a technical error, the customer has the right to refund only within 15 working days from the date of the return request, except for installment company customers, whose refunds are processed according to the installment company’s policy through which the purchase was made. If the customer wishes to replace a product with another, the value of the old product is calculated at the price of the current promotional campaign at the time of purchase, not the current campaign price. The customer cannot demand that the company not receive the order contents if they do not notify us within 30 days from the recorded purchase date. *Manufacturing defects include (holes or stains) or similar, provided that they are reported within two days of receiving the product. *Non-compliance with the specifications mentioned in the product description (such as size or weight).